Terms & Policies

ChatFlow is an enterprise‑grade AI conversational platform that empowers businesses to automate customer interactions, capture and nurture leads, and provide instant support across WhatsApp, websites, and other channels.

Built for modern businesses, ChatFlow combines:

• AI‑Powered Chatbots – Understand natural language, trigger workflows, and integrate with your CRM and payment systems.
• Visual Flow Builder – Design complex conversation flows without coding.
• Lead Management – Capture leads, assign them to sales pipelines, and automate follow‑ups.
• Multi‑Channel Support – WhatsApp Business API, website widgets, and more.
• Analytics & Insights – Track conversation metrics, response times, and AI usage.
• Compliance Ready – eTIMS, Mpesa integrations, and data retention controls.

Whether you run a real estate agency, hotel, law firm, eCommerce store, or AI automation company, ChatFlow helps you scale customer engagement while reducing operational costs.

Join hundreds of businesses that trust ChatFlow to deliver intelligent, reliable, and secure conversational experiences.

1. Acceptance of Terms

By accessing or using ChatFlow ("we", "our", "us"), you agree to be bound by these Terms of Service. If you are using the service on behalf of a business, you represent that you have authority to bind that business.

2. Description of Service

ChatFlow provides an AI-powered conversational platform that enables businesses to automate customer interactions via WhatsApp, website chat, and other channels. The service includes chatbot flows, intent recognition, lead management, product catalogues, and analytics.

3. User Accounts & Tenants

Each customer (tenant) is responsible for its users, content, and compliance with applicable laws. You must provide accurate registration information and maintain its confidentiality.

4. AI-Generated Content

The AI may generate responses based on your inputs and training data. We do not guarantee that AI outputs are accurate, complete, or error‑free. You are solely responsible for reviewing and approving AI responses before they are sent to end users.

5. Prohibited Uses

You may not use the service for: illegal activities, harassment, hate speech, spam, malware distribution, or any purpose that violates applicable laws. We reserve the right to suspend accounts that engage in prohibited conduct.

6. Intellectual Property

We retain all rights to the ChatFlow platform, software, and underlying technology. You retain ownership of your data, training materials, and configurations. You grant us a limited license to host, use, and process your data to provide the service and improve our AI models (subject to your opt‑out rights).

7. Data Processing & Privacy

Our Data Policy governs how we collect, use, and protect your data. By using the service, you consent to such processing.

8. Payment & Billing

Fees are as described on our pricing page. Unless otherwise stated, payments are due in advance. Late payments may result in suspension. All fees are non‑refundable except as required by law.

9. Termination

Either party may terminate this agreement with written notice. We may suspend or terminate your account immediately for material breach (e.g., non‑payment, prohibited use). Upon termination, your data may be deleted after the applicable retention period.

10. Disclaimer of Warranties

The service is provided "as is" and "as available". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the fees paid by you in the six months preceding the claim.

12. Governing Law

These terms shall be governed by the laws of Kenya. Any disputes shall be resolved in the courts of Nairobi.

13. Changes to Terms

We may update these terms from time to time. Material changes will be notified via email or dashboard notice. Continued use after the effective date constitutes acceptance.

1. Data Controller

ChatFlow is the data controller for information processed in providing the service. Our contact is: connect@eflixdigital.com.

2. Data We Collect

We collect the following categories of personal data:

• Account Data: business name, email, phone number, address, website, plan details.
• Conversation Data: messages exchanged between your end users and our chatbots (WhatsApp, website, etc.), including any personal information shared.
• Lead Data: names, phone numbers, interests, status, pipeline stages.
• Usage Data: log files, IP addresses, browser type, feature usage, response times.
• Training Data: custom intents, knowledge base entries, AI training examples you provide.

3. Purposes of Processing

We process data to: provide the chatflow service, train and improve our AI models (with your consent or as necessary to deliver the service), analyse usage, communicate with you, and comply with legal obligations.

4. Legal Basis

Processing is based on: performance of our contract with you (GDPR Article 6(1)(b)), our legitimate interests in improving the service (Article 6(1)(f)), and your consent where required (e.g., marketing).

5. Data Sharing & Third Parties

We do not sell your personal data. We share data with:

• Service providers (hosting, email, analytics) under strict confidentiality agreements.
• Law enforcement or regulators when required by law.
• Other parties with your explicit consent.

6. International Transfers

Your data may be transferred to and processed in countries outside Kenya. We ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

7. Data Retention

Conversation logs are retained for 90 days unless deleted earlier. Account data is kept for the duration of your active subscription plus a reasonable period for legal or billing purposes. You may request deletion of your data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to: access, correct, delete, restrict processing, data portability, and object to processing. To exercise these rights, contact us at connect@eflixdigital.com.

9. Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no method of transmission over the Internet is 100% secure.

10. Children’s Privacy

Our service is not directed to children under 13 (or 16 in certain regions). We do not knowingly collect personal information from children.

11. Updates to this Policy

We may revise this Data Policy. The "last updated" date at the top indicates changes. Continued use after changes means you accept the updated policy.

1. Account Registration

You must provide accurate, current, and complete information. Each tenant may have multiple users (agents, managers) with different permission levels. You are responsible for all activities under your account.

2. Security & Credentials

You must keep your login credentials confidential. You agree to notify us immediately of any unauthorised access. We are not liable for losses caused by compromised credentials.

3. Free Trial

We offer a free trial period as specified during registration. The trial includes full access to the features of a paid plan. At the end of the trial, you may choose a paid subscription or your account will be downgraded to a limited free tier (if available) or suspended.

4. Paid Subscriptions & Billing

Subscription fees are billed in advance (monthly or annually). You authorise us to charge your selected payment method automatically at the start of each billing cycle. Failure to pay may result in suspension or downgrade. All fees are exclusive of taxes; you are responsible for any applicable taxes.

5. Cancellation & Refunds

You may cancel your subscription at any time from your dashboard. No refunds for partial months or unused time. Upon cancellation, your access will continue until the end of the current billing period, after which your account will be deactivated and data may be deleted following our retention policy.

6. Account Suspension & Termination

We may suspend or terminate your account immediately if you violate these policies (e.g., non‑payment, prohibited use). You may also terminate by cancelling your subscription. We will make reasonable efforts to provide notice before suspension.

7. Downgrades & Upgrades

You can change your plan at any time. Upgrades take effect immediately and you will be charged the prorated difference. Downgrades take effect at the next billing cycle. Some data or features may be lost when downgrading.

8. Data Export

Upon termination or cancellation, you may request a copy of your data in a machine‑readable format. We will provide it within 30 days, subject to reasonable limits.

9. Fair Use & Limitations

Each plan includes specific usage limits (messages, AI tokens, storage, conversations per day). Exceeding these limits may result in additional charges or reduced functionality. We will notify you before imposing extra fees.

10. Changes to Account Policies

We may update this Account Policy. Material changes will be notified at least 30 days in advance. Continued use after the effective date constitutes acceptance.